In September 1997, His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai ordered the establishment of Dubai Government Excellence Program, the first integrated program for Governmental excellence in the world, to be the driving force behind the development of the public sector in Dubai and enable it to provide distinctive services for all the customers and benefiters. During the past years, Dubai Government Excellence Program has succeeded in achieving a quantum leap in developing the administrative performance, concepts, practices and techniques applied in the public sector, thanks to the cooperation of the Government entities (agencies, departments, organizations, ...) with the Program management in applying the organizational and professional excellence standards, as well as benefiting from them in the continuous optimization processes of their performance and services.
The Program is an independent entity established under the patronage and support of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. The program’s team ensures on developing its system and regularly reviewing the categories, standards, methodologies and techniques to keep pace with the modern changes in the administration and quality world, and efficiently meet the conditions and requirements of the government sector in Dubai.

Vision

To achieve world class levels of excellence in the Government sector performance in Dubai.

Mission

Looking to making unique improvements in the performance, outcome and services of the Government entities in Dubai bringing it to world class levels through providing a guiding model for excellence and a set of continuous optimization initiatives and development events.

Values

Fairness, Innovation, Transparency, Teamwork, Initiatives, Integrity, Continual Learning and Improvement