Key Principles of the Assessment Process

  • The method of assessment for the government excellence system is divided into two main sections, one is related to the assessment of capabilities; and the other is related to the assessment of results.
  • Capabilities are assessed through three main criteria, including effectiveness, efficiency and learning and development.
  • Results are assessed through four main criteria, including comprehensiveness and usability, achievement of targets, performance improvement and leading position.
  • Capabilities Assessment Criteria


    • The leading government entity develops and implements work systems, programs, processes, services and policies (capabilities) that meet the needs and requirements of all stakeholders with active participation of all concerned parties and in accordance with the entity’s work nature, mandate and best practices.
    • Capabilities implementation leads to positive results that effectively contribute to achieving the entity’s strategy and hence the government’s strategy as well, in addition to providing added value for all stakeholders.
    • The grade of effectiveness is measured according to the percentage of capabilities that meet the requirements of stakeholders, and correspond to the entity’s work and best practices, and where such implementation achieves the desired strategic results.


    • When implementing programs, work systems and processes and providing services, the leading government entity must take into consideration that implementation needs to be done in a way that ensures optimal utilization of various resources (human, technical, equipment, buildings, etc...) and guarantees rational spending in a way that sets spending priorities so as to meet the needs and interests of stakeholders while eliminating spending that bring no value for stakeholders.
    • The grade of efficiency is measured according to the percentage of capabilities which are implemented in a way that guarantees efficient and rational spending.

    Learning and Development:

    • The leading government entity continuously improves its initiatives, programs, work systems, processes, services and policies using innovative ideas and creative ways based on learning from the entity’s performance results and from best practices, in addition to seeking the active participation of stakeholders in improvement activities.
    • The grade of learning and development is measured according to the continuity and effectiveness of learning and development within the entity.
  • Results Assessment Criteria

    Comprehensiveness and Usability

    In order to assess comprehensiveness and usability, the following steps must be taken:  

    • The leading government entity provides accurate and sufficient information for decision makers and all stakeholders on the progress made in achieving the strategy as well as capabilities performance (processes, projects, services and policies). This will help in forecasting the performance of the entity in the future through an integrated system of balanced performance indicators that correspond to the entity's work nature and cover all areas need to be measured.
    • The comprehensiveness and usability grade  is measured according to the percentage of indicators that cover the areas which need to be measured, have targets and have been checked for reliability and accuracy compared to all used indicators.

    Achievement of Targets

    In order to assess achievement of targets, the following steps must be taken:  

    • The leading government entity sets reasonable and ambitious targets that lead to gaining a competitive edge and creating a challenging environment for employees, thus incentivising them to achieve these targets.
    • Achievement of targets grade is measured according to the percentage of indicators that achieved targets compared to all the used indicators that have reasonable and ambitious targets.

    Performance Improvement

    • The leading government entity achieves continuously improve the performance as a result of the effectiveness of the process of learning from its previous performance and from the best practices, as well the effectiveness of its development and innovation efforts.
    • The grade of performance improvement is measured according to the percentage of indicators that achieved a positive trend or a consistently good performance level throughout three measurement periods of no less than three years.

    Leading Position

    • The leading government entity reaches International leading positions in its specialized work based on achieving results. The achieved results also contribute to placing Dubai and the UAE in leading positions and top international rankings and indices.
    • The entity’s achievement of a leading position grade is measured based on the percentage of indicators where the entity reached a leading position in its specialized work and/or placed Dubai and the UAE in such a position.