We have come a long way in our quest for excellence and the world has acknowledged that. Our country is on the forefront and has ranked in advanced positions in many global competitiveness indicators… Today we want to build on that achievement to move to a new phase in our work towards results-based excellence
Awards given on Dubai government entities level based on outcomes of the assessment against the criteria of the elite model and the Government Excellence Model. This includes:
Medals given on Dubai government employees level based on outcomes of the assessment against the criteria of the employee excellence. This includes:
Variable categories to be determined in each assessment cycle based on government priorities. This include:
Dubai Government Excellence Program – The emblem design
The emblem of the Dubai Government Excellence Program, which was carefully thought through, was designed in a way that truly pays tribute to the journey and commitment of government agencies towards achieving excellence across all aspects of the sector. The design portrays sail boats, where the parallel lines make reference to the government agencies paving their way towards greatness.
The emblem also illustrates government agencies that are armed, yet compete for one common goal, whereby a victory for one government agency, is in fact, a victory for all, in line with the vision of Mohammed bin Rashid. The steering gear of the sailboat in the race is led by a captain and ties back to an individual who has a passion to surpass expectations and reach unprecedented levels of excellence. The journey towards excellence is led by the fleet of boats which are government agencies... it is driven by the winds of determination, guided by the waves of the sea that represent our leadership. Its key pillars are: excellence, efficiency, effectiveness and innovation.
This year, Emirati designer Aljoud Lootah made a unique addition to the shield, to honour winners at the Elite level, in an artistic way that reflects the commitment of government agencies and their continuous efforts to achieve excellence, in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
An annual study to measure the happiness of customers with the performance of government entities in the field of providing services through interviews and telephone with customers and visits of mystery shoppers and community surveys using a questionnaire designed in accordance with the best practices
An annual study to measure the happiness of the performance and leadership of government entities in the field of human resources management and provide a stimulating and enabling work environment through the use of a questionnaire designed in accordance with the best practices sent by an electronic link to each government employee via his mobile phone
A study every two years is to measure the readiness of innovation in government entities through the use of a questionnaire designed in accordance with the best practices sent by an electronic link to each government employee via his mobile phone
An Audit based study carried out by trained mystery shoppers using a checklist designed for that, the shoppers’ visits to all service delivery channels in the Dubai government and audited them according to the standards at different times. The study measures the quality of the services provided by Dubai government, including all procedures and channels for providing the service. A daily report of the results of the mystery shoppers’ visits is submitted to each government entity via an electronic platform for the purposes of improvement and development. The study reports are also included in the assessment of each entity in the institutional assessment for the category of the leading entity in DGEP awards. A report on the results of the study is sent to each government entity. Also a report at the government level is sent to the concerned central government entities.
Trade, social media and AI take centrestage on the second day of ‘Innovation Talks’ in Duba
First day of ‘Innovation Talks’ brings together public and private sector leaders to discuss the importance of innovation at a time of rapid global change
Hamdan bin Mohammed approves results of Dubai Government Customer and Employee Happiness Indices for 2022
Government representatives exchange knowledge to raise the level of excellence in Dubai
Dubai Government Excellence Program launches “Excellence 24/7” to help increase performance levels at Dubai Government entities
Hamdan bin Mohammed approves Dubai Government Customer and Employee Happiness Indices scores
The Dubai Government Excellence Program, in cooperation with the Global Innovation Management Institute (GIMI), announced the launch of the Global Council for Innovative Organizations
Hamdan bin Mohammed reviews results of public satisfaction survey on Dubai's response to the COVID-19 pandemic
Hamdan bin Mohammed reviews results of 2019 Government of Dubai Customer Happiness Index survey